Telstra Launches Agentic AI Pilot To Cut Costs

Telstra said at Salesforce’s Agentforce World Tour in Sydney that it is about six weeks away from launching an agentic AI production pilot led by its customer sales and commerce engineering group, intended to integrate Salesforce Agentforce/Foundations. The carrier, working with Salesforce and an Accenture JV in Silicon Valley, emphasizes governance, target-state architecture and cost justification across 380 identified AI use cases while cutting roughly 650 roles.