Burger King Deploys Headset AI Assistant

Burger King is piloting an OpenAI-powered, voice-enabled chatbot called "Patty" in 500 employee headsets and testing drive-thru AI in fewer than 100 restaurants. Patty, part of the BK Assistant platform, answers operational questions, monitors friendliness by detecting phrases like "please" and "thank you," and integrates with a cloud POS to update inventory and alert managers within 15 minutes. BK plans U.S. rollout by end of 2026.