Policy & Ethicsai transparencycall centersbpo
Senators Introduce Keep Call Centers In America Act
9.2
Senators Ruben Gallego (D-AZ) and Jim Justice (R-WV) introduced the Keep Call Centers in America Act of 2025 on July 29, 2025, aiming to curb offshoring and AI-driven losses affecting about three million U.S. call-center jobs. The bill requires 120 days’ notice to the Department of Labor before relocating centers, empowers the FTC to mandate agent-location and AI disclosures, and imposes fines and procurement penalties.
Key Points
- 1Introduce a bill requiring 120‑day DOL notice and penalties for offshoring call-center work
- 2Highlight concerns over AI and offshoring threatening roughly three million domestic customer-service jobs
- 3Force FTC disclosures and federal procurement rules, prompting operational changes and compliance investments
Scoring Rationale
Strong bipartisan legislation with broad industry impact, but stalled in committee so legal effects remain uncertain near term.
Sources
Public references used for this report.
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