Tampa General Deploys AI Agent To Overhaul Call Center

Tampa General Hospital deployed Hyro’s conversational AI agent Aimee across its call center in a 90-day rollout beginning September 24, 2025, integrating with Epic EHR and Cisco telephony to automate inbound calls. Early results show a 56% drop in ambulatory queue abandonment, a 58% reduction in ambulatory wait times (6.2 to 2.4 minutes), a 21% rise in daily appointments and 17% productivity gains.