Case Studyconversational aihealthcare operationshyro
Tampa General Deploys AI Agent To Overhaul Call Center
8.3
Tampa General Hospital deployed Hyro’s conversational AI agent Aimee across its call center in a 90-day rollout beginning September 24, 2025, integrating with Epic EHR and Cisco telephony to automate inbound calls. Early results show a 56% drop in ambulatory queue abandonment, a 58% reduction in ambulatory wait times (6.2 to 2.4 minutes), a 21% rise in daily appointments and 17% productivity gains.
Key Points
- 1Deploys Hyro’s Aimee to automate inbound calls and integrate real-time with Epic, Cisco, and SpinSci
- 2Reduces abandonment and wait times substantially (56% ambulatory, 58% wait reduction), increasing appointments by 21%
- 3Frees agents for complex cases, yields 17% productivity gains and enables analytics-driven staffing and multilingual support
Scoring Rationale
Strong operational results and measurable metrics support high impact; limited novelty beyond sector-wide conversational AI adoption.
Sources
Public references used for this report.
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