Case Studyagentsragamazon bedrockenterprise observability
New Relic Deploys NOVA AI Productivity Assistant
8.1
New Relic has deployed NOVA, an AI-powered productivity assistant built on AWS Bedrock, Kendra, S3, and DynamoDB, developed over an eight-week collaboration with AWS’s Generative AI Innovation Center. NOVA now processes over 1,000 daily queries, integrates with Confluence, GitHub, Salesforce, and Slack, and maintains roughly 80% response accuracy while automating transactional workflows and reducing search times.
Key Points
- 1Implements NOVA assistant processing over 1,000 daily queries using AWS Bedrock and Kendra
- 2Reduces documentation search times and automates workflows, improving engineer productivity and response efficiency
- 3Enables practitioners to build RAG, agent orchestration, and MCP-managed integrations for enterprise tasks
Scoring Rationale
Strong enterprise implementation and measurable gains, limited by being a vendor case study with promotional framing.
Sources
Public references used for this report.
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