Industry Newsdigital insurancegen aiusage based insurancecybersecurity
Insurers Face Rising Digital Demand In 2026
7.1
JD Power's Insurance Intelligence Report, based on market data and a 100-person industry survey fielded October–December 2025, finds 44% of policy buyers purchase through digital channels and 57% shopped for auto insurance in 2025. The report shows 92% of customers will reuse digital channels when satisfaction exceeds 801, rising interest in Gen AI (52%) and cybersecurity (53%), and 29% switched insurers last year.
Key Points
- 1Report finds 44% of buyers purchase insurance through digital channels in 2026
- 2High digital satisfaction (≥801) drives 92% retention intent, indicating experience sets channel loyalty
- 3Adopt Gen AI and cybersecurity: 52% and 53% of professionals expect these to reshape operations
Scoring Rationale
Strong industry survey and actionable tech signals, but limited depth and a small professional sample constrain impact.
Sources
Public references used for this report.
Practice with real Health & Insurance data
90 SQL & Python problems · 15 industry datasets
Used by DS/ML engineers at top companies
250 free problems · No credit card
See all Health & Insurance problems
