CyberArk Cuts Case Resolution Time 95 Percent

CyberArk reports it reduced case resolution time by up to 95% by combining Amazon Bedrock and Apache Iceberg in a redesigned support workflow. The system uses Bedrock (Claude 3.7 Sonnet) to auto-generate grok patterns, PyIceberg to create Iceberg tables, and AWS Fargate for serverless orchestration, eliminating AWS Glue crawlers and cutting log onboarding from days to minutes. The change enables faster, privacy-aware investigations and same-day resolutions.