Crawford Report Predicts Insurance Claims Trends
Crawford & Company released a report forecasting nine predictions reshaping the insurance claims industry for the remainder of 2026. The report highlights AI-driven automation enabling more straight-through processing of low-complexity claims and predicts greater regulatory and private-sector emphasis on catastrophe resilience, parametric products, and rising medical and indemnity cost severity. These shifts imply adjuster retraining and new funding mechanisms for homeowners and insurers.
Key Points
- 1Predicts increased straight-through processing of low-complexity claims driven by AI automation in 2026
- 2Highlights rising catastrophe frequency prompting resilience funding, education, and regulatory responses to curb losses
- 3Advises adjuster retraining in AI literacy and interpretability to maintain oversight and claims accuracy
Scoring Rationale
Industry-level, credible forecast with practical recommendations; somewhat incremental as themes like automation and resilience are already emerging.
Sources
Public references used for this report.
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