Users Show Greater Patience Toward AI

Recent studies and real-world observations report that users tolerate AI errors and delays far more readily than equivalent human mistakes; a controlled experiment of over 500 participants found people 40% more likely to persist with chatbots. Psychologists attribute this to attribution biases and perceptions of AI as nonjudgmental, a shift that is changing customer-service ratings, workplace expectations, and prompting companies to design hybrid systems emphasizing AI humility and human oversight.