TD tells employees it will monitor work

Toronto-Dominion Bank disclosed to employees in its Financial Crimes and Risk Management division that it would deploy WorkiQ, a workforce analytics tool from ActiveOps, to log work activity. The disclosure was confirmed by a recording of a team call and an internal FAQ document reviewed by Reuters (June 19, 2026). WorkiQ runs in the background and tracks time spent in web browsers, internal chat platforms, and meeting applications - but does not listen to voice conversations or capture the content of documents such as spreadsheets.

TD has significantly expanded its financial crimes and compliance division in recent years after paying a record money-laundering penalty in the United States - the largest ever levied against a Canadian bank. Associate Vice President of High-Risk Investigations Deanna Pacitti told employees on the call that WorkiQ is intended to surface workflow bottlenecks and help managers allocate resources more efficiently. TD's internal FAQ describes the tool as a way to restore the workflow visibility that hybrid and remote work arrangements have reduced.

Employees on the disclosure call asked about privacy safeguards, whether consent would be required, how data would be stored, and whether the monitoring could feed performance evaluations. TD said WorkiQ has passed privacy review and that colleagues are "informed about its use and purpose." One employee suggested the monitoring budget would be better applied to reducing manual processes; Pacitti acknowledged the point, noting the monitoring data could itself build the business case for automation investment.

Workplace monitoring in financial services is expanding. JPMorgan has tracked the hours of junior investment bankers as a wellbeing measure. Meta recently scaled back plans to collect employee mouse-movement and keystroke data for AI training after internal backlash. TD's case is distinctive in the compliance context - the Financial Crimes division operates under intensified regulatory scrutiny - and signals that workforce analytics tools are entering regulated, high-stakes back-office functions where data integrity and privacy obligations are already complex.