Piramal Finance Scales AI Across Lending Lifecycle

Piramal Finance is architecting an AI-native operating model across its lending lifecycle, embedding agentic decision systems, product-specific scorecards, and governance-by-design, according to Chief Data & Analytics Officer Markandey Upadhyay. With 145+ live AI use cases, AI-assisted processing of ~8 billion tokens per month, serving over 5 million customers and US$7 billion AUM, the firm reports improved approvals, reduced fraud, faster underwriting and a projected 25-basis-point structural opex benefit.