Case Studygenerative aiunemployment insurancenovatio solutionshuman in the loop
Novatio Deploys AI Adjudication Assistant in Utah
6.1
Novatio Solutions announced today it deployed an AI Powered Adjudication Assistant with the Utah Department of Workforce Services Unemployment Insurance program, integrating Google Gemini to gather claimant details and generate structured case summaries. The system moved from concept to production in nine weeks, uses a human-in-the-loop model, and aims to reduce follow-up calls, streamline fact-finding, and accelerate adjudication workflows.
Key Points
- 1Deployed AI adjudication assistant integrated with Utah UI, using Google Gemini to gather claimant data
- 2Reduces follow-up calls and streamlines fact-finding, addressing delays and adjudicator shortages
- 3Enables adjudicators with structured summaries and timelines, improving decision speed while retaining human oversight
Scoring Rationale
Real-world government deployment shows practical value, limited by single-source press release and lack of independent evaluation.
Sources
Public references used for this report.
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