Independent Grocers Deploy AI For Loyalty

Independent grocers are adopting rewards programs, retail media and machine-learning tools to capture shopper interactions across apps, kiosks, QR codes and digital receipts. Vendors now offer AI chatbots (e.g., Ask Pinky) that translate CRM and transaction data into instant reports and hyper-targeted offers, enabling personalized marketing, higher basket sizes and improved customer retention for legacy-focused family stores.