Industry Newsagentic aiecommercedigital wallets
Consumers Prefer Banks to Authorize Agentic Purchases
7.1
A PYMNTS Intelligence report finds nearly seven in ten U.S. adults are open to AI assistants for routine tasks; 69% would use them for grocery planning and 63% for gifts. Consumers prefer banks, digital wallets and card issuers to authorize autonomous purchases — 26% trust wallets, 19% trust banks/issuers and 16% trust merchant agents — implying merchants should partner with trusted payment providers.
Key Points
- 1Finds nearly seven in ten U.S. adults are open to using AI assistants for routine tasks
- 2Shows consumers trust banks and digital wallets more than merchant agents due to oversight
- 3Implies merchants should integrate with payment providers or adopt open protocols to boost adoption
Scoring Rationale
Industry survey highlights trust gap favoring payment providers; single-source reporting limits demographic and methodological generalizability.
Sources
Public references used for this report.
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