Consumers Divide Over Agentic AI Adoption

PYMNTS Intelligence's January 2026 Agentic AI Report finds consumer enthusiasm for autonomous agentic systems sharply divided between tech-savvy power users and a more cautious majority. The research shows autonomy tolerance depends on task risk, reversibility and personal control, with greater acceptance for low-cost, reversible tasks and resistance for financial or long-term decisions. Businesses are advised to offer tiered assistive-to-autonomous modes to build trust.