Policy & Ethicsexplainabilitymodel transparencyuser trust
Companies Struggle To Balance AI Transparency
8.1
Companies are finding that efforts to explain how artificial intelligence systems work can both reveal too much and too little, Harvard Business Review reports. As firms rush to open the AI "black box," excessive detail can overwhelm users while scant explanations breed suspicion, undermining trust. The tension complicates communication design and forces more careful, user-centered transparency approaches.
Key Points
- 1Identify tension between too much and too little AI transparency in corporate disclosures
- 2Explain that excessive detail overwhelms users while insufficient detail fuels suspicion and mistrust
- 3Advise practitioners to design balanced, user-centered disclosures to build trust without overloading users
Scoring Rationale
High practical relevance and credible HBR source, balanced by limited novelty and brief, shallow coverage.
Sources
Public references used for this report.
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