American Arbitration Association Deploys AI Arbitrator System

Bridget McCormack, leader of the American Arbitration Association, is overseeing development of an AI Arbitrator built on OpenAI models to help parties resolve document-only disputes and draft reasoned awards with humans in the loop. The system limits cases to documentary evidence and keeps human oversight at each stage; proponents say it can lower costs and speed access to justice, while critics warn about hallucinations, bias, and admissibility concerns.