Industry Newsgpupc hardwarezotacrma
Zotac Denies GPU RMA Over PCB Crack
4.0
Zotac denied a customer's RMA request for a three-month-old GeForce RTX 5070 Ti after technicians identified a crack in the PCB near the PCIe connector during a visual inspection, the company told the user on Reddit. Zotac said the damage appears caused by external mechanical stress and advised filing a shipping damage claim with the carrier; it also offered to dispose of the GPU.
Key Points
- 1Identifies a PCB crack near the PCIe connector during visual inspection before electrical testing.
- 2States damage consistent with external mechanical stress, recommends filing shipping damage claim with carrier.
- 3Impacts RMA outcomes for users; practitioners should document shipping condition and photos before sending.
Scoring Rationale
Consumer hardware RMA dispute provides practical insight, but limited novelty, single-source incident, and narrow industry impact.
Sources
Public references used for this report.
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