Zendesk Acquires Forethought To Enable Autonomous Resolution

Zendesk announced on March 11 that it has entered a definitive agreement to acquire Forethought, an AI customer-experience company, with the transaction expected to close by the end of March pending approvals. The deal adds Forethought's self-improving agents, native voice automation, and legacy-system automation to Zendesk's Resolution Platform, accelerating its roadmap and expanding autonomous resolution across multi-channel service workflows.