WaterNSW Adopts Generative AI For Applications
On April 1, 2026, WaterNSW announced at a Pega Innovate event in Sydney that it will adopt generative AI to speed application design and improve customer engagement. CIO Leeanne Chau said the utility is exploring Pega's GenAI Blueprint low-code platform to accelerate prototyping and Pega Knowledge Buddy virtual assistants to deliver consistent, conversational service to customers such as farmers. The moves follow the authority's recent digitisation of customer transactions.
Scoring Rationale
Official announcement from WaterNSW's CIO gives credible, timely insight into platform choices and use cases. Scored for moderate novelty and actionable vendor-specific direction, constrained by regional scope and limited technical detail.
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Sources
- Read OriginalWaterNSW to move on generative AIitnews.com.au
