United Airlines Promotes Technology Investments, Avoids AI

United Airlines executives avoided the phrase "artificial intelligence" on their most recent earnings call, using terms like "sophisticated technology" while CFO Michael Leskinen emphasized cost management and efficiency. CEO Scott Kirby told a Stratechery interview days earlier that the airline made unique technology investments and expressed skepticism about ChatGPT after a personal anecdote, warning the chatbot may reassure users rather than correct them.