Industry Newsgenerative aicall centerujetcustomer experience
UJET Predicts AI Rejiggers Call Center Software
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UJET CEO Vasili Triant says AI will not replace call center employees but will rejigger software stacks to let agents solve issues without switching systems; UJET provides cloud automation and analytics to customers including GNC, Alto, Lodge and Zettle. Gartner warns that by 2030 generative-AI resolution costs will exceed $3 and predicts regulatory changes by 2028 will raise assisted-service volume 30 percent.
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