Industry Newsgenerative aicall centerujetcustomer experience
UJET Predicts AI Rejiggers Call Center Software
7.2
UJET CEO Vasili Triant says AI will not replace call center employees but will rejigger software stacks to let agents solve issues without switching systems; UJET provides cloud automation and analytics to customers including GNC, Alto, Lodge and Zettle. Gartner warns that by 2030 generative-AI resolution costs will exceed $3 and predicts regulatory changes by 2028 will raise assisted-service volume 30 percent.
Key Points
- 1Uses AI to consolidate agent workflows and reduce system switching and escalations
- 2Highlights Gartner forecast that generative-AI resolution costs will exceed $3 by 2030, raising cost concerns
- 3Advises maintaining or rehiring human agents as regulation and cost dynamics increase assisted-service demand
Scoring Rationale
Balanced industry insight and credible Gartner data drive score, limited by modest novelty and company-promotional perspective.
Sources
Public references used for this report.
Practice interview problems based on real data
1,625 SQL & Python problems across 15 industry datasets — the exact type of data you work with.
Try 250 free problems
