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Philippine BPOs Force Workers To Continue Service
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6.1
After a September 6.9 earthquake in Cebu and subsequent typhoons, many Philippine call-center and BPO employees were ordered to resume on-site shifts, prompting worker group BIEN to file a formal complaint. The complaint named 98 sites and spurred a Department of Labor investigation opened last November. The 1.9 million-employee sector, which generated about $40 billion last year, faces operational and safety risks.
Scoring Rationale
Industry-scale operational risk and worker safety elevate relevance; reporting relies on a single outlet and limited enforcement detail.
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