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Philippine BPOs Force Workers To Continue Service
6.1
After a September 6.9 earthquake in Cebu and subsequent typhoons, many Philippine call-center and BPO employees were ordered to resume on-site shifts, prompting worker group BIEN to file a formal complaint. The complaint named 98 sites and spurred a Department of Labor investigation opened last November. The 1.9 million-employee sector, which generated about $40 billion last year, faces operational and safety risks.
Key Points
- 1Report documents staff forced to resume on-site work after a 6.9 earthquake and successive typhoons
- 2Underscore significant safety and supply-chain risk to the $40B, 1.9M-employee BPO sector
- 3Urge practitioners to plan continuity, enforce occupational-safety rules, and enable remote contingencies
Scoring Rationale
Industry-scale operational risk and worker safety elevate relevance; reporting relies on a single outlet and limited enforcement detail.
Sources
Public references used for this report.
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