Oracle Delivers Role-Based AI Agents To Boost CX
Oracle announced new role-based AI agents for Oracle Fusion Cloud Applications to automate and optimize marketing, sales, and service workflows. Built with Oracle AI Agent Studio and running on Oracle Cloud Infrastructure, the prebuilt agents are embedded natively at no additional cost and provide unified-data analysis, predictive insights, and task automation. Customers can also build custom agents using AI Agent Studio.
Key Points
- 1Deploy prebuilt role-based AI agents across marketing, sales, and service workflows to automate tasks.
- 2Analyze unified Fusion data to deliver predictive insights, reduce manual work, and improve customer experiences.
- 3Enable CX teams to accelerate campaign planning, quote generation, renewals, scheduling, and field-service efficiency.
Scoring Rationale
Official Oracle product announcement with broad enterprise applicability; limited novelty beyond integration and prebuilt, role-based agent templates.
Sources
Public references used for this report.
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