Insurers Move AI Pilots Into Production

Insurers are moving from AI pilots into production in 2026, embedding models across underwriting, claims, and customer service operations. Roots' 2025 data shows a 68% rise in AI inquiries and over 40% growth in deployed AI agents, while industry surveys found 90% exploring AI but just 22% with full production deployments. The shift emphasizes governance, cross-functional leadership, measurable KPIs, and workforce enablement to scale AI responsibly.