Hospitality Skills Strengthen AI-Driven Customer Experiences

An analysis argues that human-centred hospitality skills—empathy, creativity, adaptability and cultural intelligence—are critical complements to workplace AI. It highlights hospitality’s UK contribution of £93 billion annually (3% of GDP) and its status as the third-largest employer, and warns that industries adopting agentic AI by 2030 should invest in training, personalization and AI development aligned with hospitality practices.