Employees Say Claude Drives Workplace Productivity

PYMNTS Intelligence reports that workplace adoption and personal preference for AI tools are diverging. OpenAI's ChatGPT remains the platform most people choose for personal tasks, while Anthropic's Claude has emerged as the tool workers are most likely to call essential to their jobs.

According to PYMNTS, ChatGPT was named the most helpful AI across every major personal-use category measured, including writing, learning, travel planning, finances, shopping, and organization, with 37% to 44% of users picking it depending on the task, consistently ahead of Gemini and others.

Among workers who use Claude, 81% say AI is either essential or significantly enhances productivity, the highest share PYMNTS recorded, ahead of Perplexity (79%), Meta AI (76%), Copilot (74%), Gemini (71%), and ChatGPT (71%). PYMNTS describes the Claude productivity gap as the largest in the survey at about 15 percentage points, even though Claude's workplace footprint is a comparatively modest 21% against ChatGPT's 73%, Gemini's 55%, and Copilot's 47%.

The data point to two different routes to enterprise adoption: reach through distribution, exemplified by Copilot inside Microsoft's ecosystem, versus loyalty through perceived usefulness, exemplified by Claude. PYMNTS also reports that 78% of workers given an employer AI platform use that same tool for personal tasks, with Copilot, Gemini, Claude, and Perplexity producing the largest work-to-home lift.

These figures come from a single proprietary PYMNTS Intelligence survey and reflect self-reported perceptions rather than measured output, so they should be read as adoption signals rather than productivity benchmarks.