Industry Newsagentsconsumer behaviorpaymentswallets
Consumers Embrace AI Platforms As Primary Assistants
7.1
PYMNTS Intelligence's December report, based on a survey of 2,113 U.S. adults across 54 personal tasks in nine life areas, finds more than 60% used dedicated AI platforms in the past year. It reports that one-third of Gen Z and Power Users often start tasks in AI, with 43% replacing older methods; one-third prefer linking digital wallets for AI-mediated payments.
Key Points
- 1Report finds over 60% of U.S. adults used dedicated AI platforms in past year
- 2Power Users and Gen Z often start tasks in AI, compressing search-to-purchase into conversational flows
- 3Developers and payments teams should integrate wallet-based flows as trust layer for AI-mediated commerce
Scoring Rationale
Strong survey evidence and clear payment implications, but limited by a single-source industry report and moderate methodological detail.
Sources
Public references used for this report.
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