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Consumers Doubt Insurance AI Benefits For Them
7.0
A J.D. Power survey of insurance customers finds 68% believe insurers receive most or all benefits from AI adoption, while only 26% say benefits are shared equally. Respondents favor AI for routine tasks—claim updates (24%), billing (23%), and basic service (21%)—but 47% are uncomfortable with AI handling claims, 15% support full AI pricing, and many call for bias safeguards.
Key Points
- 1Survey finds 68% think insurers receive most or all benefits from AI adoption.
- 2Consumers express discomfort: 47% uneasy about AI processing claims, 15% endorse full AI pricing.
- 3Insurers need clear communication and safeguards; 33% demand bias limits, 30% want partial use.
Scoring Rationale
Credible, timely consumer data from J.D. Power supports industry decision-making, but it's survey-based and lacks technical detail.
Sources
Public references used for this report.
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