Cisco Announces AI-Powered Support Cisco IQ

Cisco is promoting Cisco Support powered by Cisco IQ in an IDC Analyst Brief (sponsored by Cisco) published November 2025, positioning the service as an AI-driven platform for proactive IT operations. The brief cites market data — McKinsey and IDC — highlighting up to 40% lower maintenance costs, up to 50% less downtime, and automated resolution rates near 50%. Enterprises can use it to automate workflows and improve uptime.