Analysisai readinessdigital governmentdigital self service
Australia Strengthens Government AI Readiness Score
7.1
Adobe's 2025 Digital Government Index finds Australia climbed to a national score of 69.4 (up from 67.7 in 2024 and 58.0 in 2022), placing it second globally and showing strongest gains in Digital Self-Service. The report assessed 115 government websites and warns agencies must improve AI Readiness — average 61.7 — particularly AI visibility and end-to-end customer experience to remain discoverable and trusted.
Key Points
- 1Reports show Australia’s DGI score rises to 69.4, placing it second globally.
- 2Highlights stronger Digital Self-Service gains but declining Customer Experience near transactions.
- 3Urges agencies to boost AI Readiness (avg 61.7) to improve AI visibility and trust.
Scoring Rationale
Authoritative Adobe report with practical AI-readiness guidance; limited novelty and national scope constrain broader transformative impact.
Sources
Public references used for this report.
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