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AI Agents Reshape SaaS But Preserve Value
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8.2
New Delhi — Industry leaders at the AI Impact Summit 2026 examined whether AI agents are disrupting SaaS models, warning against oversimplification and emphasizing long-term customer value. Executives from Salesforce India, TCS, Infosys and HCL highlighted needs for observability, data rationalisation, orchestration, and validation, with Infosys estimating a $300 billion services opportunity from AI integration.
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