UX Researcher Leads AI Evaluation For Teams Calling
Priyanka Kuvalekar, a senior UX research lead who joined Microsoft in April 2025, directs research for Microsoft Teams Calling and related AI experiences. She shares three lessons—continuous AI evaluation, designing for accessibility, and prioritizing AI fluency over deep technical coding—that shaped her transition from architecture into UX research. Her guidance targets practitioners shaping evaluation frameworks and AI quality metrics.
Key Points
- 1Led research on AI features for Microsoft Teams Calling since April 2025, focusing on robust evaluation.
- 2Emphasized continuous evaluation to detect tone inconsistencies, misinterpretations, and pacing issues across diverse user groups.
- 3Advises prioritizing AI fluency and accessibility to define quality metrics and design inclusive evaluation frameworks.
Scoring Rationale
Practical, actionable UX-for-AI guidance drives strong practitioner relevance, but limited novelty and single-source perspective constrain impact.
Sources
Public references used for this report.
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