Technologies Improve Emergency Department Patient Communication

Researchers conducted a scoping review (January 2018–December 2024) and identified 16 studies evaluating technological strategies to improve emergency department (ED) patient communication and information access. They classified interventions into four categories—AI-based, simulation-based, infrastructure/hardware, and interfaces/information systems—with mobile and web applications most common. The review finds potential for real-time updates to improve patient experience but notes limited evidence on long-term outcomes and cost-effectiveness.