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PwC Chief Advocates Quality-Focused AI Measurement
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Dan Priest, PwC's chief AI officer, told Business Insider that firms should stop measuring AI adoption by agent counts and instead assess agent quality and human usage. He said about 82% of PwC employees actively use the firm's AI tools, and PwC evaluates agents on accuracy, task performance, data permissions, and human review to improve outcomes such as call-center experience.
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