Opinionagentsuser experiencecustomer experiencedisintermediation
People Remain Central In AI-Powered Systems
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A recent Forrester blog post argues that people, not autonomous AI agents, should remain central to AI interactions and business design. It cites Forrester data showing 78% of US adults under 35 use AI for financial advice and stresses that ad-funded incentives, user experience, and operations will determine whether firms are disintermediated.
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