Organizations Adopt Red-Teaming And Testing For AI Agents

Forrester analysts advise organizations to rigorously test AI agents before public deployment, following recent high-profile bot failures such as Chipotle's assistant and Washington State's hotline. They recommend baseline end-user testing, red teaming (security and behavioral), synthetic and continuous testing suites, and representative user champion groups or canary rollouts to catch regressions and inappropriate behaviors prior to launch.