OpenAI and ServiceNow signed a three-year partnership to embed OpenAI models into ServiceNow’s enterprise software, announced today. The deal makes OpenAI a preferred intelligence provider across ServiceNow’s platform that handles more than 80 billion workflows annually, integrates GPT-5.2 with native voice and speech-to-speech, and includes a ServiceNow revenue commitment to OpenAI; financial terms were not disclosed. The move accelerates deployment of AI agents in core business workflows.
Key Points
- 1Establishes three-year partnership making OpenAI preferred models across ServiceNow’s platform handling 80 billion workflows annually
- 2Integrates GPT-5.2, native voice and speech-to-speech into ServiceNow features for summaries, search and automation
- 3Enables employees to request and enact workflows in plain language, increasing automation and operational efficiency
Scoring Rationale
Strong enterprise partnership and model integration, tempered by a standard commercial deal without disclosed financials.
Sources
Public references used for this report.
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