Milwaukee Uses AI To Train 911 Operators

Milwaukee’s 911 call center announced on Wednesday that it will use CommsCoach, an AI-based system, to train and evaluate emergency operators during a three-year, $64,000-per-year contract with GovWorks. The software will simulate noisy scenarios and analyze every recorded call to standardize assessments and improve accountability, while officials stress it will not replace human judgment or operate in real time. The first AI-assisted training cohort starts soon.