Merchants Adopt Fraud Orchestration To Preserve Revenue
PYMNTS Intelligence reports merchants and financial institutions are shifting to fraud orchestration, unifying signals across payment gateways and security systems to reduce false declines and checkout friction. The study finds 85% of merchants list reducing friction as their top fraud challenge, 53% of U.S. financial institutions use or will adopt orchestration, and 51% of global eCommerce merchants expect staffing spend to remain flat while boosting automation.
Key Points
- 1Adopt orchestration: 53% of U.S. banks use or plan fraud orchestration
- 2Reduce false declines: 85% of merchants prioritize lowering friction to protect revenue
- 3Enable risk-based flows: orchestration applies stronger checks only when justified, improving approvals
Scoring Rationale
Strong industry evidence of fraud orchestration adoption; limited novel technical contributions and depth keep impact from being higher.
Sources
Public references used for this report.
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