Macquarie Launches Q AI Customer Agent

Macquarie Bank launched Q, an AI customer agent in mid-January 2026, offering 24/7 personalized support within its mobile app and online platform. Q uses natural language processing and the bank's proprietary Macquarie Intelligence, supports two-factor authentication and encrypted conversations, and routes complex queries to human staff. The rollout seeks to streamline onboarding, automate routine tasks, and add predictive financial features.