Lowe's Deploys AI Assistant To Boost Sales

Lowe's CEO Marvin Ellison said during the company's fourth-quarter earnings call that the retailer is deploying AI, notably a Mylow digital assistant built with OpenAI, to speed employee training and improve customer experience. Ellison said Mylow, rolled out in March 2025, doubled online conversion for users, added Spanish support and drove a two-percentage-point rise in in-store satisfaction while internal AI tools raised productivity.