ITOps Adopts AI To Modernize Incident Management

Enterprises are increasingly adopting AI and automation to modernize incident management, the article argues, citing IDC estimates that one hour of downtime can cost large firms $100,000–$249,999. It outlines four approaches—automating low-risk tasks, deploying generative AI for triage and postmortems, using AI agents for proactive remediation and logistics—to reduce toil, speed resolution, and improve coordination for ITOps teams.