Insurers Redesign Processes To Unlock AI Benefits

Capgemini's Luca Russignan warns the re/insurance market faces compounding pressures in 2026 and a widening gap between firms executing AI and those merely experimenting. He cites Capgemini data showing 70% of insurers plan AI agent deployments and 88% have adopted hybrid cloud, and highlights a Google Cloud underwriting pilot processing 15–20 proposals per day at 98% accuracy. He urges workflow and agent-role redesigns to scale AI benefits.
Scoring Rationale
High practical relevance and credible company data, limited originality since insights repurpose known AI-adoption challenges.
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