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India GCCs Adopt Agentic AI at Scale
7.0
EY's India GCC Pulse Survey 2025 finds 58% of India-based global capability centers (GCCs) are investing in Agentic AI, with 29% planning to scale within a year, and 83% investing in GenAI as pilots rose from 37% to 43% in 2025. Centers prioritize GenAI in customer service (65%), finance (53%), and operations (49%), and are building innovation teams and upskilling staff.
Key Points
- 1Invest: 58% of GCCs invest in Agentic AI, 29% plan scaling within the next year
- 2Adopt: 83% of GCCs invest in GenAI; pilots grew from 37% to 43% in 2025
- 3Enable: Two-thirds form innovation teams; 81% upskill on GenAI; 52% hold global decision accountability
Scoring Rationale
Credible, actionable EY survey showing widespread GenAI and agentic adoption; limited originality beyond adoption metrics.
Sources
Public references used for this report.
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