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Gartner Warns Salesforce Customers About AELA Renewals
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Gartner warns Salesforce customers that Agentic Enterprise License Agreements (AELAs), announced in October, will likely convert to defined-quantity contracts at renewal, removing unlimited capped pricing and making costs harder to predict. Gartner analyst Hannah Decker urges buyers to clarify exit terms, track usage, and negotiate renewal caps amid risks from vendor multipliers. Gartner research also cautions proposed SaaS price rises of 6–15% will drive steep GenAI-related cost increases.
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