Industry Newsdigital transformationpublic sectoradr
Federal Ombudsman Pledges To Improve Redressal Efficiency
6.1
Federal Ombudsman Naveed Kamran Baloch on Mar 24 in Karachi vowed to improve the Wafaqi Mohtasib Secretariat’s performance by reducing complaint resolution times and expanding digital services. He highlighted strengthening Section 33 IRD and ADR, proposed AI integration, filling vacant posts, improved coordination with agencies including BISP and NADRA, and prioritizing regional offices to accelerate public complaint redressal.
Key Points
- 1Announces initiatives to shorten complaint resolution time and integrate digital systems, including AI
- 2Emphasizes Section 33 IRD's untapped potential to institutionalize ADR and improve service delivery
- 3Directs coordination with agencies, merit-based staffing fills, and regional-office strengthening to speed handling
Scoring Rationale
Official institutional reforms announced with practical directives, but limited novelty and narrow technical depth.
Sources
Public references used for this report.
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