FCC Proposes Onshoring Limits For Call Centers
The Federal Communications Commission voted unanimously Thursday to begin drafting rules that would cap the percentage of customer service calls handled by foreign call centers, aiming to encourage onshoring. The draft proposal cites privacy, security, and chronically poor customer satisfaction among regulated communications providers, and would require caller notification, offer transfers to U.S. agents, restrict sensitive-data handling, and open a public comment period.
Scoring Rationale
Official FCC rulemaking drives regulatory impact, but scope limited to FCC-regulated communications providers and specific caps remain undecided.
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