Policy & Ethicstouchscreen kiosksdigital exclusionaccessibilityolder adults
Digital Systems Exclude Older Adults From Services
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3.6
Article reports that digital-first service designs — restaurants using touchscreen kiosks and taxis requiring app summons — are making it difficult for older adults to order food or hail transportation without non-digital options.
Scoring Rationale
Identifies a clear digital-exclusion issue; RSS-only summary and limited source detail reduce confidence and impact.
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