Product Launchchatbotswhatsapp integrationdigital governancegovernment services
Delhi Launches WhatsApp-Based Governance Platform For Citizens
7.1
The Delhi government will begin trial runs of a WhatsApp-based governance platform in March 2026, officials said February 16, 2026. The AI-enabled chatbots and WhatsApp dynamic flows aim to offer nearly 50 public services—such as birth and caste certificates—allowing applications, tracking, and digital certificate delivery via a centralized dashboard. Officials expect trials to assess operational readiness before broader rollout.
Key Points
- 1Launches trial runs for WhatsApp platform covering nearly 50 services via AI chatbots.
- 2Reduces physical visits and improves transparency with real-time updates and centralized monitoring.
- 3Requires integration across departments, dashboard management, and operational readiness testing during trials.
Scoring Rationale
Practical statewide deployment potential drives score, limited by incremental novelty and modest technical detail in reporting.
Sources
Public references used for this report.
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